Shipping Policy

What is your shipping timeframe?

We ship all orders the next business day (Monday - Friday) from when the order is placed. We observe all national holidays and days that USPS is not open and do not ship on weekends. Some delays will occur during conventions see below for convention shipping timeframes. We will have a notification at the top of the page if an issue arises. 

If I return an item and paid for expedited shipping can I get a refund on shipping? 

If you need to return an item contact us and we will send you a shipping label. If you paid for a shipping label to send items to us, that is Non-Refundable.  

Conventions & Shipping?

All Conventions are inventory on hand at the event. We are not shipping during a convention.
If you want something shipped please check out our listing on amazon.com

Anything is missing or damaged, We Understand. 

Please keep all packaging that came with your purchase, email us photos of the missing / damage to info@terrancore.com and we will ship you replacements of whatever is damaged in shipping. Most of our shipments are insured so we do ask for photos so we can apply for insurance. Each order is Photographed before shipping for accuracy.

What is your international shipping time frame?

When shipping internationally it will be the cheapest shipping cost.
The time frame will vary depending on holidays and current shipping rates we don’t control.  

Other questions?

Not seeing what you are looking for here, just email us at info@terrancore.com.

happy to help you anytime.